Cancellation Policy:

We understand that plans can change. IF you need to cancel your appointment, here's what you need to know:

Due to our current patient waitlist, we strongly feel that any available appointment should not go unfilled for someone seeking care, so we adhere to a 24-hour cancellation policy.

No Charge Cancellation

You must cancel your appointment at least one business day before the scheduled time (if your appointment falls on Monday, you must cancel by the prior Friday by 2pm).

You must call our office to cancel and speak with someone or leave a voicemail.

There is no cost to reschedule an appointment when doing so at least one business days in advance.

Charged Cancelation

LATE Cancellations: Any appointment not canceled 24 hours (one full business day) prior to the appointment will be charged 100% for the missed appointment.

Patient Communication Policy

We want to make sure your concerns are addressed in the most effective way possible.

New Concerns: Any new issues or topics not previously discussed with your provider will require a scheduled appointment.
Messaging & Email: Messages and emails are intended only for clarification on visits, protocols, or refill requests.
Response Time: Our nursing staff reviews all messages and will ensure your concerns are addressed within 24–48 business hours.
Emergencies & Acute Illness: Medical emergencies or acute illnesses cannot be managed through the portal. Please schedule an in-person appointment. In case of a life-threatening emergency, call 911 immediately.

Please note: All lab reviews or questions requiring provider attention outside of scheduled visits may incur a $35 fee.

No Tolerance Policy

No Tolerance Policy for Disruptive or Abusive Behavior

Alpha Women’s Wellness is committed to maintaining a safe, respectful, and professional environment for our staff, providers, patients, and visitors. We have a zero-tolerance policy for abusive, aggressive, or disrespectful behavior.

Unacceptable behaviors include but are not limited to:

Yelling, shouting, or using profane language directed at staff, providers, or other patients
Threatening statements, intimidation, or gestures
Physical aggression or unwanted physical contact
Harassment, discrimination, or derogatory remarks
Repeated disruptive conduct that interferes with care or operations

Procedures

Verbal Warning – If safe, staff may remind the patient of expected standards of behavior and reference this policy.
Immediate Action – If the behavior continues or escalates, staff may terminate the encounter and request the patient leave the premises.
Documentation – All incidents must be documented in the patient’s record and reported to the Clinic Director.
Dismissal from Care – Repeated or severe violations may result in permanent dismissal from the practice. Written notice of termination of care will be provided in accordance with applicable laws and professional guidelines.
Emergency Response – Any behavior that poses immediate danger will result in contacting law enforcement and/or emergency services.